Refund and Returns Policy

Last Updated: June 17, 2026

1. Overview

At CyChlorphin, we are committed to transparency and providing a positive experience for our website visitors and customers.

We offer a 15-day refund policy for eligible purchases made directly through our website, where applicable.

Please review the following terms to understand refund eligibility, request procedures, and applicable conditions.

2. 15-Day Refund Eligibility

Customers may request a refund within 15 calendar days of receiving their order.

To qualify for a refund:

The request must be submitted within the 15-day period.
Proof of purchase or an order number must be provided.
Any eligible physical item must be unused, unopened, and in its original packaging, unless it arrived damaged or incorrect.
The purchase must not fall within a legally permitted refund exclusion.
The customer must comply with any applicable return instructions.

This policy applies only to eligible products or services lawfully offered through CyChlorphin. It does not authorize the sale or return of controlled substances.

3. Damaged, Defective, or Incorrect Items

If an eligible order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Include your order number, a description of the problem, and photographs where relevant.

We will review the issue and determine whether a refund, replacement, or other appropriate resolution is available.

Nothing in this policy limits any mandatory consumer rights provided by applicable law.

4. Non-Refundable Items

Subject to applicable consumer protection laws, refunds may not be available for:

Items returned outside the 15-day refund period
Items damaged through misuse or improper handling after delivery
Products that have been opened or used where a lawful return exclusion applies
Digital materials that have been fully delivered where a valid statutory exception applies
Purchases made through unrelated third-party websites

Any exclusions will be applied only where permitted by law.

5. How to Request a Refund

To submit a refund request, contact our support team.

Email: infocychlorphine@gmail.com

Website: https://cychlorphin.com/contact-us/

Please include:

Your full name
Order number or purchase reference
Date of purchase
Reason for requesting a refund
Relevant supporting information, if applicable

Our team will review your request and provide further instructions.

Do not return any item before receiving appropriate return instructions.

6. Refund Processing

Once a refund request has been reviewed and approved, we will initiate the refund through the original payment method where possible.

We aim to process approved refunds within 5–10 business days.

The time required for the funds to appear in your account may depend on your bank or payment provider.

If the original payment method is unavailable, we will discuss an appropriate alternative where legally permitted.

7. Return Shipping Costs

Where a physical return is necessary, return shipping arrangements will depend on the reason for the return and applicable consumer protection laws.

For eligible returns based on a change of mind, customers may be responsible for return shipping costs where legally permitted.

If an item is defective, incorrect, or damaged upon delivery, applicable legal requirements will determine responsibility for reasonable return costs.

8. Order Cancellations

If you wish to cancel an eligible order, contact us as soon as possible.

Cancellation requests will be reviewed based on the order’s processing status and applicable legal requirements.

Orders that have already been dispatched may need to follow the applicable return procedure.

9. Refunds for Digital Services

If CyChlorphin offers paid digital resources or services in the future, refund eligibility will depend on the specific purchase terms, the nature of the service, and applicable consumer laws.

Any relevant refund conditions should be communicated before purchase.

10. Legal and Regulatory Compliance

CyChlorphin provides scientific and educational information relating to chemical research, toxicology, and public health.

This Refund & Returns Policy does not permit or facilitate transactions involving substances whose sale, distribution, possession, or transportation is prohibited by applicable law.

All refund and return arrangements must comply with relevant legal and regulatory requirements.

11. Changes to This Policy

We may update this Refund & Returns Policy to reflect changes in our services, operational procedures, or applicable legal requirements.

Any updates will be published on this page with a revised effective date.

12. Contact Information

For questions regarding refunds, returns, cancellations, or this policy, please contact:

CyChlorphin Support